FAQ

Frequently Asked Questions (FAQ)

How do I place my order?

To place an order, follow these steps:

1. Add items to your shopping cart.

2. Proceed to checkout through our website (Shopify Payments) or via PayPal.

3. On our website, click the "Checkout" button. If using PayPal, click the PayPal button.

4. Enter your email, name, and address.

5. If you have a valid discount code, enter it in the "Discount" field and click "Apply."

6. Click "Continue to Shipping Method" and ensure the delivery address is correct.

7. Click "Continue to Payment Method."

8. Enter your payment details.

9. Click "Complete Order."

What if there are items missing or incorrect products when I receive my order?

If you receive missing or incorrect items, please contact us at contact@yourshop.com.

• Provide your order number and proof (images should be below 1MB).

• We will reship the correct item at no extra cost, and you may keep the wrongly sent item as a gift.

How do I know my order has been successfully submitted?

You will receive an email confirmation containing your Order Number and details of your purchase.

Can I change my order after placing it?

You can amend your order on or before 11:00 PM (+1 GMT) on the same day it was placed. Contact us at contact@yourshop.com to request changes.

How do I add items to my cart?

1. Navigate to the item's page.

2. Choose your preferences.

3. Click "Add to Cart."

How do I view what’s in my shopping cart?

Click on the Cart icon at the top of the website. You can adjust quantities and delete items directly from your cart.

How do I remove items from my cart?

Click on the "Cart" icon, view the items, and click "Remove" to delete any item.

How do I change the quantity of a particular item in my cart?

In your cart, update the number in the "Quantity" field for the desired item.

What are the recommended browsers for this site?

We recommend using Google Chrome, Safari, Firefox, or Microsoft Edge for the best experience.

What are your payment options?

We accept:

• Major credit cards (Visa, MasterCard, American Express, Discover) via Shopify Payments.

• PayPal, Apple Pay, and other express checkout options.

How do I make payments using PayPal?

Click the "PayPal" button at checkout. You will be redirected to PayPal's secure website for payment processing.

How do I use a discount code?

1. Add your items to the cart and proceed to checkout.

2. Enter the required information.

3. Locate the "Discount" field, input your code, and click "Apply."

What is your return & exchange policy?

Please refer to our Returns & Exchanges Policy for detailed information.

How do I return an item?

Contact us at contact@yourshop.com for instructions on how to return your item.

What is your cancellation policy?

• Order Adjustment Timeframe: You may modify or cancel your order within 6 hours of placing it.

• Process for Changes or Cancellations: Contact us at contact@yourshop.com with your order number and details to ensure prompt processing.

• Shipped Orders: If your order has already been shipped, it cannot be canceled. You may still refer to our Returns & Exchanges Policy for assistance.

Is ordering online secure?

Yes, we use SSL encryption to protect your information during online transactions.

Is it safe to use my credit card on your website?

Yes, we use a secure payment gateway with data encryption for safe transactions.

Is my personal information kept private?

Yes, your personal information is private and confidential. We do not share, rent, or sell your details without your consent, except as required by law.

For further assistance, please contact us at contact@yourshop.com