Returns and Exchanges Policy

Returns and Exchanges

Our return and exchange policy is valid for 30 days from the date of purchase. After 30 days, we regret that we cannot process a refund or exchange.

Eligibility for a Return or Exchange

To qualify for a return or exchange:

• The item must be unused, in its original condition, and in the original packaging.

• A receipt or proof of purchase is required to process your return or exchange.

Refunds

If applicable, refunds will be processed as follows:

1. Once your returned item is received and inspected, you will receive an email confirming receipt of the item.

2. We will notify you of the approval or rejection of your refund.

3. If approved, the refund will be processed, and the amount will be credited to your original payment method within a specified number of business days (timelines may vary depending on your bank or payment provider).

Late or Missing Refunds

If you have not received your refund:

• First, check your bank account.

• Then, contact your credit card company, as it may take some time for the refund to be officially posted.

• Next, contact your bank, as processing times can vary.

• If you have completed all these steps and still have not received your refund, please contact us at info@tylerterrie.com.

Exchanges

We only replace items if they are defective or damaged.

• To request an exchange for the same product, contact us via email at info@tylerterrie.com.

• We will assist you promptly with the next steps.

Shipping for Returns and Exchanges

• To initiate a return or exchange, email us at contact@yourshop.com to receive detailed instructions.

• Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable.

• The delivery time for exchanged items may vary based on your location.

• For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the safe receipt of returned items without these measures.